Refund policy

Returns
Returns are accepted within 2 days of the delivery date. Products must be unused, unwashed, unworn, in original condition with tags and packaging intact. Items with stains, perfume, makeup, or damage are not eligible. Return requests after 2 days will not be accepted.

Exchanges
Exchanges can be requested within 7 days (1 week) of delivery. Exchanges are subject to stock availability. If unavailable, store credit may be offered. Products must be unused, unwashed, unworn, and returned with original tags and packaging.

Non-Returnable Items
Clearance/final sale items, customized or altered products, gift cards, and products damaged due to misuse are not eligible.

Damaged or Incorrect Products
Report within 24 hours of delivery with your order number, clear product and packaging photos, and preferably an unboxing video. Verified cases will receive a replacement or refund.

Refunds
After inspection, prepaid order refunds are processed to the original payment method within 5–7 business days. COD refunds are processed via bank transfer after bank details are shared.

Return & Exchange Process
Contact Teyaana customer support with your order details to initiate a return or exchange. Approved requests will receive further instructions.

Important Notes
Teyaana reserves the right to reject requests that do not meet the above conditions. Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product.

By placing an order with Teyaana, you agree to this policy.